Last updated: 29 October 2026
At Sila Thai, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, https://silathai.co.uk, or contact us through our online forms.
We aim to handle your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy legislation.
1. Who We Are
This website is operated by Sila Thai.
Business name: Sila Thai
Legal entity: [Full registered business or sole trader name, if different]
Website: https://silathai.co.uk
Email: [email protected]
Business address: [Insert business address]
For enquiries about this Privacy Policy or how we handle your personal information, please contact us using the email address above.
2. Information We Collect
We may collect personal information when you interact with our website, including:
- Contact information: Your name, email address, telephone number and any information you provide through our contact form.
- Booking information: Details submitted through our reservation form, which may include your name, contact details, preferred booking date, time, party size and any additional requests.
- Technical information: Your IP address, browser type, device information, operating system and information about how you interact with our website.
- Cookie and analytics information: Information collected through cookies and similar technologies, subject to your preferences and applicable consent requirements.
We collect information directly from you when you complete our forms and automatically through website technologies where applicable.
Please avoid including sensitive personal information in general enquiries unless it is necessary. If booking requests collect information about allergies, disabilities or other health-related needs, we will handle this information with additional care and identify an appropriate lawful basis and, where required, a special-category processing condition.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and messages submitted through our website.
- Process and manage restaurant reservations.
- Communicate with you about your booking or enquiry.
- Maintain the security and functionality of our website.
- Understand website usage and improve visitors’ experience.
- Measure the effectiveness of our advertising and marketing activities, where permitted and subject to applicable consent requirements.
- Comply with legal obligations.
We will only use your personal information for legitimate purposes and in accordance with applicable data protection laws.
4. Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
- Contractual necessity: Where processing is necessary to arrange or manage a reservation or take steps at your request before providing a service.
- Legitimate interests: Where processing is necessary to respond to general enquiries, maintain website security or support the operation of our business, provided those interests are not overridden by your rights.
- Consent: Where you have agreed to optional analytics, advertising cookies or other activities requiring consent.
- Legal obligation: Where processing is necessary to comply with applicable laws.
Where we rely on consent, you may withdraw it at any time.
[Confirm these lawful bases against the actual website processes before publication.]
5. Contact and Booking Forms
When you submit a contact or reservation form, we use the information provided to respond to your enquiry or manage your booking.
Your information may be delivered to us by email, stored within WordPress or processed by a booking service, depending on how the forms are configured.
Form processing: [Confirm whether submissions are stored in WordPress, sent by email or passed to a third-party booking platform.]
We do not use information submitted through these forms for unrelated marketing purposes without an appropriate lawful basis.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, understand visitor activity and measure advertising performance.
These may include:
- Essential cookies: Necessary for the operation, security and basic functionality of our website.
- Analytics cookies: Help us understand how visitors use our website and identify areas for improvement.
- Advertising cookies: May be used to measure advertising effectiveness and support relevant advertising.
- Third-party cookies: May be associated with embedded services such as maps or other external content.
Where required by law, we will obtain your consent before placing or accessing non-essential cookies or activating equivalent tracking technologies.
You can manage your cookie preferences through our website’s cookie consent controls, where available, or through your browser settings.
Cookie settings: [Insert link or instructions for reopening the cookie preferences panel.]
[Add a cookie list identifying the actual providers, cookie names, purposes and durations, either here or in a separate Cookie Policy.]
7. Analytics and Advertising
We use website analytics and advertising technologies to understand website performance and evaluate marketing activity.
Depending on the services enabled, these technologies may collect information such as your IP address, device information, pages visited, interactions and referral sources.
Analytics provider: [Insert provider name]
Advertising pixel provider: [Insert provider name, such as Meta, if applicable]
Where consent is required, these technologies should only be activated after you have provided it.
Information collected by third-party providers may also be processed under their respective privacy policies.
8. Google Maps
Our website uses Google Maps to display location information and help visitors find our restaurant.
When you interact with an embedded Google Map, Google may process technical information, including your IP address and browser or device information.
Google’s handling of personal information is explained in its Privacy Policy:
Where required, we will obtain consent before loading third-party map content that accesses information on your device.
9. Spam Protection and Website Security
We use CAPTCHA or similar security technology to help protect our forms from spam, automated submissions and misuse.
These services may process technical information, including IP addresses, device characteristics and information about interactions with our website.
CAPTCHA provider: [Insert provider and relevant privacy policy link]
We use appropriate security measures to protect our website and the information submitted through it.
10. Website Hosting and Third-Party Services
Our website is hosted by Krystal, which provides website hosting infrastructure and associated technical services.
In operating our website, we may share personal information with service providers where necessary, including:
- Our website hosting provider, Krystal.
- Email providers used to receive enquiries and booking requests.
- Providers of website forms or booking systems.
- Analytics and advertising providers, subject to applicable requirements.
- Security and spam prevention providers.
We only share personal information where there is an appropriate reason to do so and require suitable data protection safeguards where applicable.
We do not sell personal information to third parties.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting any legal, accounting or regulatory requirements.
Retention periods depend on the type of information and why it was collected.
Contact enquiries: [Insert retention period or criteria]
Reservation information: [Insert retention period or criteria]
Analytics and advertising data: [Insert relevant retention periods]
Website security logs: [Insert retention period or criteria]
Once information is no longer required, we will securely delete or anonymise it, unless continued retention is required by law.
12. International Data Transfers
Some third-party services used by our website may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that an appropriate transfer mechanism or safeguard applies where required by UK data protection law.
[Confirm whether the website’s analytics, advertising, booking, CAPTCHA or other providers transfer personal information internationally, and identify the applicable safeguards.]
13. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or misuse.
These measures may include secure website connections, access controls, software updates and security monitoring.
Although we take steps to protect personal information, no method of transmission or electronic storage can be guaranteed to be completely secure.
14. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request restrictions on how your information is processed.
- Object to certain types of processing, including processing based on legitimate interests.
- Request the transfer of your information where the right to data portability applies.
- Withdraw consent where processing is based on your consent.
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact [email protected].
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
ICO website: https://ico.org.uk
15. External Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.
Any updates will be published on this page, together with the date of the latest revision.
17. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Sila Thai
Website: https://silathai.co.uk
Email: [email protected]
Address: [Insert business address]